Cyclis Bike Lease: Teams Voice

Cyclis Bike Lease relies on cloud telephony through Microsoft Teams | Arxus

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Cyclis Bike Lease shifts up a gear with our Microsoft Teams Voice solution

“With Arxus's Teams Voice solution, the call management of our helpdesk has become even more powerful,” says Gerrit Raa, Head of Operations at Cyclis Bike Lease. To provide more than 35,000 cyclists with strong support anywhere and anytime, the first and largest bike leasing company in Belgium was looking for an efficient cloud telephony tool. Our Teams Voice solution emerged as a suitable candidate. And we were very curious about their experience.

Fri, 26 April 2024

Tim Wolfers

Modern Workplace Lead, Arxus

The year 2020 shuffled the deck of working life more vigorously than the average croupier. Similarly, Cyclis Bike Lease found themselves at their wits' end due to the coronavirus crisis. As a bicycle leasing company, a functioning telephone line is an integral part of their business and customer experience. Therefore, Cyclis Bike Lease, like many other companies, went in search of a tool that would allow their support team to work just as well from home as on-site.

“At first, we worked with a connection to a physical device and also experimented with softphones,” explains Gerrit. “However, we quickly noticed that following up on calls and transferring them to the appropriate experts wasn’t going as smoothly as it should, and we lacked a clear overview to manage that. As a result, the Teams Voice solution from Arxus came into the picture, especially since we were already collaborating on the support and architecture of our Azure and Office 365 environments.”

Flexibility is king

With our Teams Voice solution, Cyclis Bike Lease became independent of physical telephone devices, and their support team could continue to use their familiar Teams environment and interface. Moreover, our service made working from home much more obvious.

“Ook op kantoor zelf kwam er meer flexibiliteit”, onderstreept Gerrit. “We kunnen vragen van klanten nu veel beter identificeren, categoriseren en opvolgen. Daarnaast kunnen we calls ook in real time toewijzen aan de juiste personen, queues wijzigen ... Het call management van onze helpdesk is met andere woorden veel krachtiger geworden, ongeacht de locatie vanwaar ze werken. Daardoor staan we nu nog dichter bij onze klanten.”

Support as a common thread

We also hold an effective helpdesk and close customer relationships in high regard, just like Cyclis Bike Lease. Therefore, you can fast and strong support safely call the common thread in our collaboration.

“Through the Arxus Portal, our questions or issues are addressed and handled extremely quickly. Moreover, the various areas of expertise at Arxus also ensure that we could get someone on the line for every problem,” explains Gerrit.

“In the Belgian cycling world, we are definitely a major player who wants to fully commit to digitalization. But we are certainly not an IT company. If we want to switch gears quickly and initiate certain processes, we must be able to rely on good, dependable partners,” emphasizes Gerrit. “At Arxus, we can call upon various fields of expertise and skill sets, without feeling like we are sitting down with a different party each time. That is a major advantage for us.”

Also ready to improve your customer contact?

Discover how Microsoft Teams Voice can make your helpdesk more efficient and flexible – just like at Cyclis Bike Lease. Schedule a non-committal conversation with an expert and explore the possibilities for your business.

Our experts will help you get started with cloud telephony | Arxus

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