Privacy Policy
Privacy Policy − How we process your data
Discover the most important information about how we (and our partners) process your personal data. Want to know everything? You can find the complete overview in our data protection declaration.
1. Who are we?
“We” are the company ARXUS NV, a commercial organization that offers cloud services to businesses.
- Registered address: Veldkant 35D, 2550 Kontich, Belgium
- Main office: Prins Boudewijnlaan 24A, 2550 Kontich, Belgium
- Phone number: +32 3 451 36 42
- Enterprise number: BE 0806.065.149
2. Types of personal data we process
ARXUS NV processes the following personal data:
- Identification data (name, first name, IP address)
- Contact details (email address, phone number, address, phone number)
- Personal data such as professional information (position, department, role within your organization, LinkedIn profile)
- Personal data such as individual details (gender, language)
- Tracking data (date and time, device information, location data, ...)
- Screenshots in the context of support cases.
3. Cookies
This website and our customer portal make use of:
- Necessary cookies: these are essential cookies that are necessary to ensure the proper functioning of the website, such as for security and accessibility.
You cannot refuse them. - Cookie preferences: these are functional cookies that ensure you can use our website optimally by personalizing certain functionalities. This includes, for example, remembering choices, your preferred language, or your location.
They are only placed after your consent. - Statistical cookies: these are analytical cookies that track how you use our website and enable us to improve your experience further. Thanks to these cookies, we know which pages are the most and least popular and can see how visitors navigate our website.
They are only placed with your consent. - Marketing cookies: are used to track you as you visit various websites. Their purpose is to display ads that are more tailored to and relevant for your interests.
Are only placed with your consent.
4. Other parties we (could) share your personal data with
- Other companies within our group.
- Providers of services that we (re)sell.
- Suppliers who support our internal operations.
- Government agencies within the framework of legal obligations.
5. Your rights
You have the following rights that you can invoke with regard to the processing of your personal data:
- Right to access the personal data we hold about you.
- Right to rectification of your personal data if they are incorrect.
- Right to erasure of your personal data ("right to be forgotten").
- Right to restrict data processing.
- Right to data portability of your personal information.
- Right to object to the processing of your personal data.
- Right to withdraw your consent.
- Right to object to the processing of your personal data in automated individual decision-making.
6. Retention period for personal data
- Arxus NV has defined the necessary retention periods, depending on the specific processing activity, . You can find these in the complete privacy statement.
7. Data Protection Officer (DPO)
Do you have a question or complaint about the processing of your personal data? Or do you want to exercise your rights? Feel free to use one of the following channels to reach us:
- You are a customer: please use the customer portal and create a ticket describing your issue. This is the fastest option and is preferred, as it also serves as a way to identify yourself.
- You are not a customer: you can send an email to DPO & Compliance. Or send a letter by mail to Arxus NV, for the attention of the DPO, Veldkant 35B B-2550 Kontich, Belgium.
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