Artificial intelligence in your business? It can offer enormous opportunities in terms of efficiency, productivity and costs. But how do you really get the most out of it? That's what we asked some top companies who have worked out specific use cases together with MbarQ, our AI partner within The Cronos Group.
Thu, 10 October 2024
It might not seem like it, but artificial intelligence has actually been around for a very long time. But since the rise of GenAI, it's only become more and more tangible. And while it has enormous potential, a lot of organizations are still struggling to integrate it into their business operations. So, how exactly do you get started with it? Well, we asked a number of companies from different industries that very question.
AI models can gather data, compare it and generate something brand-new with it extremely quickly, which is pretty handy if you need to write a text or prepare a presentation. But it goes far beyond that.Want a concrete example? Today, you can use AI to automate entire processes, analyze customer interactions and identify your next sales opportunities, for example.
And that’s exactly whatour partner
To more easily identify potential customers, this organization in the energy sector worked with MbarQ to automate their upselling process for solar panels. “We leveraged Azure OpenAI for the logic part of the project. And then, we set it all up in PowerAutomate and and added a Voice Calling component”, says Stefan Schoonbrood of MbarQ. “This allows the AI system to automatically identify leads, call customers, and create a customized proposal.”
And now everything runs a lot smoother:
So, by deploying AI in this innovative way, you can not only increase efficiency and productivity within your organization. But also take your customer service and lead generation to a whole new level.
Automating tedious and repetitive tasks? That could save you a lot of time and money! And with the help of AI, that's now perfectly possible. By eliminating certain manual work, you can not only reduce human errors, but you also ensure that your colleagues can focus on other, more meaningful tasks. And that way, they'll get more satisfaction out of their job.
For example, a major player in logistics is using AI to speed up their transportation administration. Wonder how that works?
“To transport our goods, we encounter thousands of essential transport documentation every single day. In the past, our colleagues had to manually extract the necessary information”, says their Business Analyst. Not only did this take up an enormous amount of time, but it was also extremely susceptible to errors.“ Our drivers would sometimes get the wrong documents, resulting in administrative fines from customs.” So, how did they solve that? With AI, of course!
With proper prompting and a customized PowerAutomate process, they can now automatically analyze those documents, put them into a consistent format and import them into their management systems. “Our validation showed that our AI model is 98% accurate. And that it only takes 2 minutes per document. A lot faster and way more accurate than when you'd have to do it manually.”
As with any other technology, it is crucial for AI models to have the right governance and security approach. AI systems are very dependent on immense amounts of data, after all. And that makes them quite vulnerable to leaks and cyber attacks. But how exactly do you tackle that issue?
To protect their confidential data, a leading manufacturing company has built its own Machine Learning Assistant for internal use, based on the OpenAI model.
“Due to the fact that our company creates innovative solutions on a daily basis, we come in contact with intellectual property (IP) quite a lot. So, for us, it's extremely important to keep our ideas and creations as secure as possible. And that's why we decided to launch our internal version of ChatGPT”, explains their Global IT Lead. “This way, we avoid the risk of free, publicly available AI tools having access to our organization's sensitive data. All while still being able to enjoy the productivity, efficiency and inspiration that AI has to offer.”
But it doesn't stop there for them. They're also heavily investing in research and training to explore new tools, experiment with them and outline the potential dangers.
Our experts are more than happy to explore how AI can make a difference in your business. Feel free to contact us to discuss your specific use case.
Tijdens het jaarlijkse Ignite-event presenteerde Microsoft nieuwe details over AI-agents in Microsoft 365 Copilot en Copilot Studio. Het is alvast uitkijken naar de impact van deze innovatie: meer productiviteit, minder gedoe en een slimmere bedrijfsvoering. Maar wat houdt dat precies in? En wat is de impact van AI-agents op je werkdag?
Generative AI. De kans is groot dat je er al van gehoord of mee gewerkt hebt. Chat GPT, het bekendste voorbeeld onder de generative AI-tools, bereikte de kaap van 100 miljoen gebruikers in amper twee maanden tijd. Ter vergelijking: TikTok en Instagram deden er respectievelijk negen en 30 maanden over. “Schrijf een diepgaande, integrerende blog over generative AI met de voornaamste voordelen, gevaren, en hoe je het in je werkplek kan integreren.” Hieronder het resultaat van de prompt waarmee onze eigen expert, Kevin Meuldermans, aan de slag is gegaan.
"We geloven dat Copilot onze (werk)relatie met technologie fundamenteel zal veranderen, en een nieuw tijdperk van personal computing zal inluiden”, zegt niemand minder dan Microsoft ceo Satya Nadella. Ook voor Arxus zat Microsoft 365 Copilot er al een tijdje aan te komen. Als deel van het early access programma hebben we de tool al intensief en diepgaand kunnen testen. Zal 1 november voor altijd herinnerd worden als de dag dat Microsoft 365 Copilot voor het eerst het daglicht zag? Laat ons de basics van de tool bespreken en je helpen voor te bereiden op the next big thing.
